Troubleshooting adobe reader 9

Open the file in the original program such as a word processing or a page layout program. Then click Analyze and fix. Restart your computer, then open the file again. It is surprising how often simply restarting your computer solves a problem. Restarting a computer clears its memory and memory cache. It is important to update your version of Reader or Acrobat. Adobe releases free security updates quarterly.

The updates often include fixes for common problems. Download the latest free update:. If a new update is available, it installs automatically. Two other documents provide troubleshooting suggestions: Resolve issues when configuring your printer or Printing complex PDFs Acrobat.

For tips on using the Print dialog box such as printing back-to-back, resizing pages to fit the paper, or printing comments , see Printing tips Acrobat X and earlier. Legal Notices Online Privacy Policy. Find solutions to common PDF document printing issues. Printer-related solutions. Can you print this troubleshooting page? Make sure the cable that connects your printer to your computer is securely plugged in. Turn off your printer.

Wait 30 seconds, and then turn it on again. Try to print the PDF again. Are you using the latest printer driver? Find your printer model number. Try downloading the Acrobat Reader installer directly. Video card manufacturers frequently update their software drivers.

If you haven't recently updated the video card driver, download an updated driver from the manufacturer's website. To determine the manufacturer of a video card, view the card's properties in Device Manager. You cannot install Acrobat Reader onto a network drive and share it on multiple workstations. Instead, install Acrobat Reader onto each workstation or in each user's folder.

Make sure that the Internet Explorer security default level is set to Medium. This level allows viewing ActiveX controls.

To set browser security to Medium, follow these steps:. In Windows 10, the Tools menu in Internet Explorer is accessed by clicking the gear icon in the upper-right corner. Click the Default level button.

If the Default level button is dimmed, continue to the next step. Move the slider until the security level is Medium , and then click Apply.

Move the slider until the security level is Medium , click Apply , and then click OK. To enable JavaScript, follow the steps below specific to your browser. See the browser documentation for more information. Click the Security tab, and then select the Trusted Sites zone.

Enable scripting for the Internet zone as well: Select the Internet zone, click the Custom level button, and then set Active Scripting to Enable. JavaScript is enabled by default in Firefox and requires no additional installation. For more information, see the Mozilla Support page JavaScript settings and preferences for interactive web pages.

Make sure Allow all sites to run JavaScript is selected, and then click Done. Try to download Acrobat Reader again. If you get a specific error code or message when you download or install Reader, enter it in the Adobe Community Help search tool above. Visit the forums. Try posting your problem on the forums for interactive troubleshooting.

When posting on forums, include your operating system and your product's version number. Legal Notices Online Privacy Policy. Troubleshoot Acrobat Reader installation Windows Search. Known issues.

Note: You can ignore warnings that indicate a new printer driver was installed. For more information about an entry, right-click it, choose Properties from the pop-up menu, and read the Description section. If you can't determine which events are related to the problem, then re-create the System Log:. If an error indicates which application causes the problem, reinstall the application. If a file is damaged and causes problems in Adobe Reader, reinstalling the application can correct the problem.

If an error indicates a Windows file, reinstall Windows over itself. If the problem persists, proceed to the next task. If the tasks in the previous section didn't resolve the problem, then hardware may be conflicting with Adobe Reader. Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only.

For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.

Note: Before you remove or rearrange hardware, turn off the power to the computer and any peripherals. Reformat the hard disk, and then install only Windows and Reader from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first.

Also make sure that you have all application and system disks. Note: Don't install additional software or hardware until you're sure that the problem is resolved. Don't back up the hard disk and restore Windows and Reader instead of reinstalling them; if the problem is caused by an application or Windows, and either is restored instead of reinstalled, the problem may recur.

If the problem occurs after an installation, then the recently installed application may be the cause. Before contacting the manufacturer or reseller, however, you may want to try one or more tasks in the following section. Legal Notices Online Privacy Policy. Troubleshoot errors, freezes Reader Windows Search. What's Covered Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting This document can help you resolve system errors that occur while you use Adobe Reader on Windows or XP.

System errors can manifest themselves as a blank or flickering dialog box, a frozen cursor or screen, or one of the following errors: -- A blank or flickering dialog box -- A frozen cursor or screen -- A blue screen -- An unexpected restart -- An error such as any of the following: A STOP error "Fatal System Error.

Beginning troubleshooting The tasks in this section can help you resolve the most common system errors. To show hidden files, hidden folders, and all filename extensions in Windows Explorer: 1.

Click the View tab in the Options dialog box. Make sure that the system meets the minimum requirements for Adobe Reader. Install the latest version of Adobe Reader.

Run Adobe Reader while no applications are running in the background. Quit all applications. Click the Startup tab and the Services tab. Record all unselected items. Click the General tab, and choose Selective startup. Click Disable All. Click OK, and restart Windows. Then, try to re-create the problem: -- If the problem doesn't occur, one of the startup items conflicts with Adobe Reader. Restart Windows.

Right-click the taskbar, and choose Task Manager from the pop-up menu. Click the Processes tab. Select an process, click End Process, choose Yes. EXE Note: You will need to disable these processes every time you need to reboot the computer. Then, try to re-create the problem: -- If the problem doesn't recur, then move the icons and shortcuts back to the Startup folder one at a time and restart the computer until you determine which item is causing the conflict. Troubleshooting plug-ins conflicts in the Adobe Reader Plug-ins folder.

Determine whether the problem is being cause by plug-ins. To troubleshoot plug-in conflicts: 1. Start Adobe Reader without any plug-ins running. Double click on the Adobe Reader shortcut on the Desktop. Immediately after double-clicking, press and hold the left Shift key on the keyboard. Attempt to reproduce the error. Close Adobe Reader. Start Adobe Reader and attempt to reproduce the error. Move all remaining plug-ins into a new folder. Restore one Adobe Reader plug-in at a time and attempt to reproduce the error.

Remove all corrupted plug-ins recorded in step 7 from the Reader plug-ins folder. Select Adobe Reader and click Change. When prompted, confirm that you want to repair Reader. Re-create the Adobe Reader preferencesfolder. To re-create the Adobe Readerpreferences folder: 1. Start Adobe Reader. Adobe Reader creates a new Preferences folder.

Intermediate troubleshooting If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks.

Run Detect And Repair while no other applications are running. Quit all applications and restart Windows. After the repair is complete, restart your computer. Reinstall Adobe Reader in a simplified Windows mode. Disable startup items and services. See Section 3 of this document for more information.

Reinstall Adobe Reader. When prompted, confirm that you want to remove Reader. Run the downloaded installation file. Verify Adobe Reader is functioning properly before re-enabling startup items. Reenable startup items and services. See section 3 of this document for more information. Update the video driver.